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Terms and Conditions – Elyséa HEALTH

Last updated: February 2026

Elyséa Health is operated by Elyséa Health Pty Ltd (referred to as “Elyséa Health”, “we”, “us” or “our”). These Terms and Conditions govern your access to and use of our website, booking system, clinical services, and related offerings. By accessing our website, booking an appointment, or receiving services from Elyséa Health, you agree to be bound by these Terms and Conditions, together with our Privacy Policy.

Definitions

  • “Elyséa Health” means Elyséa Health Pty Ltd and its associated services.
  • “Clinician” means psychiatrists, psychologists, general practitioners, or other registered health professionals providing care through Elyséa Health.
  • “Client” or “you” means any person receiving or booking services through Elyséa Health.
  • “Services” means consultations, assessments, therapy, medical care, reports, and any other healthcare or administrative support provided by our Clinicians.
  • “Clinic” refers to our physical premises in Adelaide, where in-person appointments are held.

  1. Nature of Our Services

Elyséa HEALTH provides integrated mental health and whole-person medical care in Adelaide, addressing long wait times and improving access to coordinated specialist services. Our services include:
  • In-person consultations at our premium Adelaide clinic
  • Coordinated care across psychiatry, psychology, and general practice
 
Clinicians practising through Elyséa HEALTH are independent practitioners. Elyséa HEALTH does not employ clinicians; rather, we provide a modern clinical environment, administrative support, appointment systems, and billing services.
 
All clinicians who are required to be registered under Australian law hold current registration with the Australian Health Practitioner Regulation Agency (AHPRA) and maintain the appropriate qualifications and professional standards relevant to their scope of practice.

  1. Booking and Appointments

Appointments can be scheduled online via our website or by contacting our administration team directly. By confirming a booking, you acknowledge that:
  • The personal and health information you provide is accurate and complete
  • You understand the nature and scope of the service being requested
  • You agree to the consultation fees as quoted at the time of booking
 
Standard appointments are typically available within approximately three weeks, subject to clinician availability. Where clinically appropriate and depending on referral acceptance, priority appointments may be offered within three business days for urgent cases.

  1. Fees, Billing, and Medicare

All services are privately billed. Fees are set by individual Clinicians and will be advised before you confirm your booking. Elyséa Health administration staff will provide a clear fee estimate in advance.

  • Medicare rebates are available for eligible services when you have a valid referral (e.g., Mental Health Treatment Plan from a GP or specialist referral).
  • DVA cardholders may be bulk-billed for certain services where Clinicians have elected to do so.
  • Additional fees may apply for:
    1. Late cancellations or non-attendance
    2. Administration tasks (e.g., preparing reports for third parties)
    3. Changes to appointments on short notice

Fees are subject to change without prior notice. Full payment is required at the time of booking or on the day of consultation unless otherwise arranged.

  1. Your Responsibilities

You agree to:

  • Provide accurate and complete health information to your Clinician
  • Attend appointments on time
  • Follow recommended management plans and liaise with your referring GP or other treating practitioners as advised
  • Advise us promptly of any changes to your contact details or health status that may affect your care

  1. Limitations of Our Services

Elyséa Health is not an emergency or crisis service. Our Services are designed for non-urgent mental health and general medical care.

If you are experiencing a mental health crisis, suicidal thoughts, or any situation requiring immediate attention, you must:

  • Call 000 (emergency services)
  • Contact Lifeline on 13 11 14
  • Attend your nearest hospital emergency department
  • Call your local mental health crisis team

Our Clinicians do not admit patients to the hospital, provide crisis intervention, or replace emergency care.

  1. Not Medical Advice

Information on our website and general materials are provided for educational purposes only and do not constitute medical advice. All clinical advice, diagnosis, treatment recommendations, and prescribing decisions are made solely by your treating Clinician during your consultation.

Elyséa Health is not responsible for the clinical decisions or outcomes of care provided by independent Clinicians.

  1. Privacy and Confidentiality

We are committed to protecting your privacy in accordance with the Australian Privacy Principles and relevant health records legislation. Personal and health information is collected, used, stored, and disclosed only as permitted by law and as outlined in our Privacy Policy (available on our website).

  1. Complaints

If you have concerns about your Clinician or the clinical care received, please raise them directly with your treating Clinician in the first instance. You may also contact:

  • The Australian Health Practitioner Regulation Agency (AHPRA)
  • Your state Health Complaints Commissioner or Ombudsman

For concerns about our administrative services, website functionality, or booking process, please email us at admin@elyseahealth.com.au  with sufficient detail. We will investigate promptly and aim to respond within 30 days.

  1. No Abuse Policy

We maintain a safe and respectful environment. Abusive, threatening, or intimidating behaviour toward staff, Clinicians, or other clients is not tolerated. We reserve the right to refuse service, cancel appointments, or terminate access to our services in such cases.

  1. Disclaimer and Limitation of Liability

To the maximum extent permitted by law:

  • Elyséa Health provides the website and administrative services “as is” without warranties of any kind
  • We are not liable for any direct, indirect, consequential, or special damages arising from use of our Services, including outcomes of clinical care provided by independent Clinicians
  • We are not responsible for the acts, omissions, or clinical decisions of individual Clinicians

Nothing in these Terms excludes or limits rights under the Australian Consumer Law that cannot be excluded.

  1. Amendments

We may update these Terms at any time. The current version is published on our website. Your continued use of our Services constitutes acceptance of any changes.

  1. Governing Law

These Terms are governed by the laws of South Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

By booking an appointment or using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

If you have any questions about these Terms, please contact us at admin@elyseahealth.com.au. 

Thank you for choosing Elyséa Health. We are committed to providing compassionate, high-quality care in a supportive environment.